August 30, 2014 at 12:35 pm I am hugely insulted. I contemplate your PCs thinks that customers are really stupid. I produced a payment on my cell phone bill on the web and because their programs were being down for routine maintenance I acquired a information stating to attend two hours to get a affirmation amount. after ready 3 plus a half hrs I chose to cont act Metro myself since I hardly ever gained the confirmation range. the customer support rep stated to me that the payment was under no circumstances received. I contacted my bank who said that the transaction was authorized edit that present declared it up there at. immediately after expending a 50 % an hour with a convention get in touch with with my bank at MetroPCS we were being on productive to talk to any one at Metro PCS which will take care of The problem. my bank proceeded to talk to the customer support rep at metro pcs to provide us that has a fax and telephone number where by a release sort may be issued Hence the funds may very well be set again on my debit card along with a new payment created.
They refused my right to talk with a manager or supervisor and had me on maintain for an hour Hearing music and silence… This is certainly preposterous
March eighteen, 2014 at four:eleven pm I went to your retailer in Capitol Heights, MD and Virtually the exact same factor occur to myself and my cousin but we bought the phone on Sunday and returned it on Monday. The Clerk was creating all kinds of excuses not to reimburse me my a refund, even stating which the box the telephone came in was destroyed and which the charger wasn’t during the box any longer.
have very little expertise or Regulate, they know practically nothing. I gave them all the knowledge financial institution Look at amount confirmation quantity however no luck. Can’t Co tact any individual in corporate that’s a joke altogether.
Then After i ultimately get transferred the “manager” who picks up the cellphone, doesn’t admit me and continues to snicker and giggle by using a fellow coworker in advance of hanging up on me isn't suitable! Evidently your company must reevaluate your “standards”. I ought to have known this was going to close lousy in the event the agent I obtained answered the cellular phone singing some jibberish language to me and repetitively informed me he was my “knight in shining armor”. Consider this my final thirty day period losing A different dollar on you and your organization
00 Micro under no circumstances pay for her acquired her again in this sort of poor Condition .daily he come to my Household with out invitation .taken my Telephone away from my automobile Pay out with no my Permission ,so all i obtained to mention i told him around an over to not take my $ 20.000 an purchase a Metro Retail store with at i told him for Days an a lot of E Mails that i want my $ 20.000 again ,if he don’t i must just take him to Court docket to obtain at back ,so i hope which you don’t get entangled him buying a Metro Keep from my Cash sincerely Trudy Harteg
And don’t forget about the person who tapped me on the shoulder telling me her expertise together with her. From all of my several years in retail, And that i’m not excusing her, but it begins with management. You guide by example and evidently this behavior is accepted from the administration of the store so it can keep on. You are aware that most of the people received’t go to the trouble out to jot down a letter. Many people will just get it and ignore it. That has time to jot down a letter. Nicely I am Talking for all those that don’t have the time or willingness to mention some thing. I'll swap cellular phone corporations all jointly based upon her attitude. Very good assistance should be rewarded but on the same token, poor service needs to be punished and or corrected. I don’t anticipate nearly anything to originate from this e mail. I’m just one customer, I’m just one criticism, but you ought to ship numerous mystery customers into this keep and consider drastic motion to correct what could possibly be rampant at this keep. If it ended up me and my staff handled my hard-earned customers in this way, It will be time to wash dwelling.
May possibly thirteen, 2015 at nine:05 am What dreadful customer care and customer appreciation. I are with metro for two a long time. I used to be contemplating switching to spice up for a less expensive plan. As I went to cancel my strategy with Metro I observed that a brand new advertising was readily available BOGO for decide on 4g phones. I also noticed that they now offer $fifty.00 for 2 strains. I walked into a Corporate Metro PCS locale which marketed all of reported promotions. I asked for opening a new account and purchasing a telephone adding a line and obtaining the next mobile phone no cost just as advertised. The rep Greg Tejeda (Claimed being the manager and was not) mentioned I “Was just wanting to reap the benefits of the promotion.
What? And that means you quickly demand your customers devoid of their consent and awareness, then insist they may have to just take their time to proper this or they are caught. What? This deception and fraud are unacceptable. I don't want to take MY TIME and call the organization to accurate a situation that should under no circumstances happened to begin with. Are you will to pay for me for MY TIME at my latest fee? When you receive my bill I am absolutely sure you will say. What?
October six, 2018 at twelve:03 pm Hello I are with MetroPCS For many years and hardly ever had troubles right up until they blocked me from with the ability to make on the web payments and more than the cell phone payments. I happen to be working for more than a year to fix this difficulty. I used to be informed go into a company Business and the challenge will probably be mounted. So I did to no avail. So I referred to as these days and spoke using a representative identify Jeremy who held telling me he would post a ticket that takes 72hours for any reaction. I discussed to him that its been taking place to get a calendar year And that i want to get to the bottom of it. He frequently held pushing this ticket on me and I declined and requested to speak with a supervisor so maybe we could cope with items these days though I used to be to the cellular phone.
December sixteen, 2014 at five:thirty pm I went in the regional retail store in La Verne, CA. to talk to find out how to obtain photos to my Computer system. I'm in my sixties and am not techy in the least. The store clerk (perhaps owner )named Christian instructed me to order the necessary adapter.I procured it and he did not need a debit card, only money. Really!! I started asking questions about it and he explained to me I was just inquiring Silly issues .
All i wanted was what waspromised to me you can look here from purchaser appreciation And that i might have been delighted. But now evidently i should head to court to obtain any justice from metro pcs.
September 15, 2016 at twelve:fifteen pm It's got arrive at my focus that Metro PCS is offering the telephones ruined throughout Hurricane Sandy. My mother acquired telephones for herself and my son. Just right after 30 times, both phones started to malfunction. Shortly afterwards, it just stopped Functioning and also the contact monitor stopped responding. I took the telephones back again to the store, they reported they are able to not help because they are only licensed sellers. I went to three corporate retailers and all had been really unprofessional and will not aid Within this matter. I known as along with the rep informed me to Visit the keep and cost a phone to make sure that we this website could receive a credit on our account. One among the corporate destinations took the cell phone into the back again of The shop, arrived back While using the phone physically opened and pointed to a “crack” that was under the cover, because of the screw. She claimed this was The key reason why they will not go ahead and take phone back.
After i informed her that didn’t sound right she informed me I didn’t require the hotspot time anyway. Who's she to tell me that I don’t will need what I paid out for? I’ll inform you what MetroPC, considering that France Marie #500175 has decided that I don’t need all of what I paid out $sixty for, you’ll by no means get A further cent from me. As impolite and unprofessional as a number of your employees have you been’d Believe you have been the sole support vendors out there. What you must do is train them for being as Qualified and handy as operator Rudilynn. I’m having my company elsewhere, and you'll blame France Marie #500175 and the opposite moron.